When your medical organization starts progressing with time, you need more resources including trustworthy and competent employees to control your company’s financial growth and keep an eye on any discrepancies. A dedicated account manager as a point of contact for all questions and concerns of your clients is one of the key elements of your personnel. At Maxremind Inc. our goal is to provide our current customers an exceptional experience and build new clientele with hard work, excellent customer care and dedication.
Why consider Maxremind Inc.?
Maxremind Inc. is one of the most well-renowned medical billing companies in the U.S. offering a wide range of services that can streamline your processes and keep you updated with current regulatory standards that effect your medical practice. We have a highly professional and trained account management team that gives you the best work-related advice by understanding your organization’s unique goals and challenges. This is why you should consider our services:
1. Single point of contact
Maxremind Inc. assigns you a dedicated account manager who is responsible for providing the solution for each problem you face during your business. Our account managers serve as a single point of contact for our customers and all communications are safely recorded and kept private at all times.
2. 24/7 available account representative
Maxremind offers a 24-hour available account representative, so that you get a response and resolution as soon as possible. From the hiring process to getting the job, our every account manager is scrutinized and trained with the necessary education to ensure our customers get a regular, well-equipped and consistent contact even when an account manager they’ve worked before is not available.
3. Proficient virtual assistants
Our high-end customer care services offer skilled and professional virtual assistants for medical groups who require guidance for managing administrative tasks, medical records and billing services. You don’t have to deal with hectic insurance company issues and being left on hold for hours. Our virtual assistants offer the best work-related advice and consultation according to your specific needs.
4. Experienced customer support
Our account managers are highly experienced and trained in the best of ways to offer a personal and exceptional communication experience to our clients. We pledge to be a good listener but also hear what is being communicated by trying to understand your needs before giving out our advice.
5. Dedicated and proactive account managers
Our customers are our most valued asset and we firmly believe that your needs are the first and foremost important thing for us. Our dedicated account managers are proactive and equipped with the necessary training that can optimize your revenue cycle. Their job is to do their best to learn more about our customers, so we can make hands-on improvement in our system and update information in our data base so that customer satisfaction is provided to its fullest.
6. User friendly customer portal
Our accounting services also include a user friendly and easy-to-use customer portal based on our advanced IT technology that offers 24/7 access to account information so that customers can inquire about any queries and can have a quick and easy access to their personal information such as verify patient’s eligibility or monitor billing status etc. All of our client’s information is kept safe and protected at all times in our customer portal allowing limited and authorized access which ensures customer satisfaction and data privacy.